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Home FAQ

FAQ

FAQ

Frequently Asked Questions

1. How can I track my order?
You can track your order using the tracking number sent to you via email. Enter this number in the "Order Tracking" section of our website to check the status of your shipment.
2. What is your return policy?
You can return products within 14 days of receipt. The product must be unused and in its original packaging. For detailed information, please visit our Returns Policy page.
3. What payment methods do you accept?
We accept credit cards, debit cards, and bank transfers. All payments are processed securely through the Stripe payment platform.
4. How much are shipping fees?
Shipping fees vary depending on the weight of your order and your delivery address. You can view the exact shipping cost during the checkout process before finalizing your purchase.
5. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please check our Shipping Policy for more details.
6. How can I contact customer support?
You can reach our customer support team by phone at +90 532 280 34 73 or by email at info@vitalismedicalsupplies.com. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (local time).
7. Are your products covered by warranty?
Most of our products come with a manufacturer's warranty. The warranty period and coverage may vary by product. Please check the product description or contact our customer support for specific warranty information.